The National #Transport Authority (NTA) has published the results of its 2024 Customer Satisfaction Survey, revealing that over 80% of respondents had a positive view of the Transport for #Ireland (TFI) network. Of these, 39% were very satisfied, and 43% fairly satisfied. Satisfaction with recent journeys was even higher, with 54% very satisfied and 38% fairly satisfied. Over 6,000 passengers took part in the survey, which found that 80% of users are happy with the reliability, cleanliness, and comfort of services. Additionally, 94% felt safe using the transport, and 90% were satisfied with value for money. The survey also showed 41% of passengers use public transport daily, and 30% use it two to four days a week. Suggestions for improvement included increased punctuality and frequency.
https://www.nationaltransport.ie/news/nta-publishes-results-of-customer-satisfaction-survey-2/